Senior Specialist - Package Implementation (Mexico, city, MEX, MX)

Business Solution Analyst – Oracle ERP Finance

Job Summary

We are seeking a Business Solution Analyst with strong hands‑on experience in Oracle ERP Finance to support business transformation initiatives. The role acts as a Business Process Owner (BPO) within the assigned functional scope, ensuring process governance, standardization, and continuous improvement. The position bridges Business and IT by translating business needs into actionable functional specifications and driving successful ERP adoption.

Required Experience

Minimum 5 years of experience in Business Analysis, Process Optimization, or ERP Implementation
Proven experience in Process Ownership or Business Governance roles
Experience participating in large‑scale, international ERP deployments
Hands‑on experience with Oracle ERP Finance

Technical Skills

Methodologies: Business Process Modeling, Requirements Management, Impact Analysis
ERP Knowledge: Strong functional understanding of ERP modules such as Finance, SCM, and/or CRM, including integrations
Testing: Strong experience leading UAT cycles, End‑to‑End (E2E) testing, and defect management using tools such as Jira or ALM
Change & Training: Knowledge of Change Management models and instructional design for training enablement

Soft Skills

Strong organizational skills with high attention to detail
Excellent interpersonal and communication skills, able to bridge Business and IT perspectives
Natural leadership skills with the ability to facilitate workshops, drive consensus, and manage transversal teams

Languages

Fluent English (mandatory)

Role Description

As a Business Solution Analyst and Business Process Owner (BPO), this role is the guardian of business processes within its functional scope. The position leads process definition, standardization, and continuous improvement, while defining business requirements to be translated into functional specifications by IT teams and system integrators. The role also leads Change Management and Key User (KU) training to ensure full adoption of new ERP solutions and workflows.

Key Responsibilities

1. Process Governance & Ownership

Act as the primary owner of functional processes, including business rules, standards, RACI matrices, and control points
Ensure end‑to‑end process consistency, regulatory compliance, and KPI performance tracking
Lead the functional community (Process Owners, Key Users, SMEs) to manage prioritization, arbitrations, and strategic decisions

2. Requirements Analysis & Functional Specifications

Lead workshops to map As‑Is and To‑Be processes, identify pain points, and drive simplification and standardization
Document Business Requirements (BRD), user stories, business rules, master data requirements, and use cases
Produce Functional Design Documents (FDD), acceptance criteria, impact analysis, and integration requirements
Act as the main interface between Business and IT, leading Fit/Gap analysis and supporting decision‑making

3. Testing, Validation & Deployment

Define business testing strategies, test cases, E2E scenarios, and UAT datasets
Lead User Acceptance Testing (UAT), prioritize defects, and track resolution
Support Go‑Live readiness, cutover activities, and Hypercare

4. Key User Training & Documentation

Design and execute training strategies, including Train‑the‑Trainer sessions
Develop user guides, training materials, SOPs, and FAQs
Ensure alignment between training content, business processes, and ERP solutions

5. Change Management

Conduct organizational impact assessments related to roles, processes, and data practices
Define and execute Change Management plans, including communication and adoption tracking
Monitor adoption KPIs, manage resistance, and ensure long‑term ownership by end users

Expected Deliverables

Process maps, business rules, and RACI matrices
Business requirements, user stories, and acceptance criteria
Requirements backlog, Fit/Gap matrix, and decision logs
UAT plans, test scripts, and validation reports
Key User training plans, training materials, and operational documentation
Change Management plans, communication kits, and adoption dashboards

Senior Specialist - Package Implementation (Mexico, city, MEX, MX)

Business Solution Analyst – Oracle ERP Supply Chain

Role Overview

As a Business Solution Analyst and Business Process Owner (BPO), you act as the guardian of business processes within your functional scope. You lead the definition, standardization, and continuous improvement of business processes and ensure they are translated into clear, actionable functional specifications for IT teams and system integrators implementing Oracle ERP solutions.

You also spearhead Change Management and Key User (KU) enablement, ensuring strong adoption of new tools, processes, and workflows across the organization.

Required Experience

Minimum 5 years of experience in:
- Business Analysis
- Process Optimization
- ERP implementation programs
Proven experience in Process Ownership, Business Governance, or BPO roles
Demonstrated involvement in large-scale, international ERP deployments
Hands-on experience with Oracle ERP Supply Chain solutions

Technical Skills

Business Analysis & Methodologies

Business Process Modeling
Requirements Management
Impact Analysis
Fit/Gap Analysis

ERP Functional Knowledge

Strong functional understanding of ERP modules:
- Supply Chain Management (SCM)
- Finance and/or CRM
Solid experience with ERP integrations and end-to-end process flows

Testing & Quality Assurance

Definition and execution of UAT strategies
End-to-End (E2E) testing scenarios
Defect management using tools such as Jira, ALM, or similar platforms

Change & Enablement

Knowledge of Change Management models
Instructional design and training enablement experience

Soft Skills

Strong organizational skills with high attention to detail
Excellent interpersonal and communication skills
Ability to bridge Business and IT languages
Natural leadership skills to:
- Facilitate workshops
- Drive consensus
- Manage transversal and cross-functional teams

Languages

Fluent English (mandatory)

Key Responsibilities

1. Process Governance & Ownership (BPO)

Act as the primary owner of functional processes, including:
- Business rules
- Standards
- RACI matrices
- Control points
Ensure end-to-end (E2E) consistency, regulatory compliance, and KPI tracking
Lead and coordinate the functional community:
- Process Owners
- Key Users
- SMEs
Drive prioritization, arbitrations, and strategic decisions

2. Requirements Analysis & Functional Specifications

Lead business workshops to:
- Map As-Is / To-Be processes
- Identify pain points
- Drive simplification and standardization
Document:
- Business Requirements (BRD)
- User Stories
- Business rules
- Master data requirements
- Use cases
Produce key deliverables:
- Functional Design Documents (FDD)
- Acceptance criteria
- Impact analysis
- Integration, reporting, and interface requirements
Act as the main bridge between Business and IT, supporting Fit/Gap analysis and decision-making

3. Testing, Validation & Deployment

Define business testing strategy:
- Test cases
- E2E scenarios
- UAT data sets
Coordinate and lead User Acceptance Testing (UAT)
Manage defect prioritization and resolution tracking
Support Go-Live readiness, cutover activities, and Hypercare

4. Key User (KU) Training & Documentation

Design and execute the training strategy:
- Training plans and curricula
- Train-the-Trainer sessions
Produce operational documentation:
- User guides
- Training materials
- SOPs
- FAQs
Ensure alignment between business processes, training content, and ERP solution

5. Change Management

Conduct organizational impact assessments
Define and roll out the Change Management plan:
- Communication strategy
- Adoption tracking
- Engagement materials
- Ambassador networks
Monitor adoption KPIs, manage resistance, and ensure long-term ownership

Key Deliverables

Process Maps, Business Rules, and RACI matrices
Business Requirements, User Stories, and Acceptance Criteria
Requirements Backlog, Fit/Gap Matrix, and Decision Logs
UAT Plans, Test Scripts, and Validation Reports
Key User Training Plans and Materials
Operational Documentation (SOPs, User Guides)
Change Management Plans, Communication Kits, and Adoption Dashboards

Specialist - Software Engineering (Mexico, MEX, MX)

Work Mode: remote

Location: Mexico / CR / Brazil

Proficiency in Java including Java 8 or higher and relevant frameworks Spring Hibernate etc

Proven Experience as an OTMM OpenText Media Management

Indepth knowledge of OpenText products 224 Extended ECM or other versions of OTMM

Must have knowledge of DAM Digital Asset Management or MAM Media Asset Management concepts

Strong understanding of objectoriented programming principles

Strong experience with relational databases eg Oracle MySQL etc

Handson experience with RESTful APIs and web services

Experience with version control tools eg Git

Familiarity with frontend technologies eg HTML CSS JavaScript React etc

Good oral and written communications skills

Ability to adapt to new technologies and learn quickly in a dynamic environment

Strong problemsolving skills and attention to detail

Strong trouble shooting and problem analytic skills

Knowledge on ServiceNow Jira Confluence

Senior Manager - Program & Project Management (Mexico City, MEX, MX)

Service Desk Delivery Manager

Work Environment

24x7 Service Desk operations as applicable
Onsite delivery model (Reforma 250).
Client-facing role with high accountability

Role Summary

The Service Desk Delivery Manager is responsible for endtoend delivery governance and continuous improvement of Service Desk operations.

This role ensures highquality IT support services aligned with SLAs customer expectations and ITIL best practices while managing teams stakeholders and operational risks

Key Responsibilities

Service Delivery Operations

Own end to end Service Desk service delivery ensuring adherence to SLAs KPIs and contractual commitments.
Oversee daily operations including incident request access and escalation management.
Ensure consistent service quality stability and availability across supported platforms.
Act as the primary escalation point for major incidents and service disruptions

Team People Management

Lead mentor and manage Service Desk Leads Analysts and shift teams.
Drive workforce planning rostering capacity management and skill development.
Conduct performance reviews coaching and training initiatives.
Foster a highperformance customercentric team culture.

Client Stakeholder Management

Serve as the primary point of contact for clients and internal stakeholders.
Lead service review meetings operational calls and governance forums.
Build strong client relationships through proactive communication and transparency.
Manage expectations and ensure alignment between business needs and service delivery.

Process Quality Continuous Improvement

Ensure ITILaligned processes for Incident Request Problem Change and Knowledge Management.
Identify service improvement opportunities and drive CSI initiatives.
Monitor trends root causes and recurring issues implement preventive actions.
Ensure knowledge articles and SOPs are created maintained and followed.

Reporting Governance

Own operational dashboards weeklymonthly service reports and executive summaries.
Track SLA / KPI performance, CSAT backlog and productivity metrics.
Ensure audit readiness compliance and process adherence.
Manage risks issues and dependencies proactively

Transition Transformation

Support service transitions knowledge transfer KT and onboarding of new services.
Drive automation tooling optimization and process standardization initiatives.
Collaborate with engineering infrastructure and application teams for seamless support.

Required Skills Experience

8 - 12 years of IT Service Management experience.
4 - 6 years in a Service Desk IT Operations leadership or delivery role.
Experience managing largescale multishift global Service Desk teams.
Proven experience in clientfacing delivery roles within Managed Services environments.

Technical Process Skills

Strong knowledge of ITIL processes Incident Request Problem Change.
Handson experience with ITSM tools ServiceNow, Remedy, Jira, Service Management etc.
Understanding of EUC Service Desk and basic Infrastructure support domains.
Experience with SLAs OLAs KPIs and service reporting

Leadership Soft Skills

Strong people management communication and stakeholder management skills.
Ability to handle escalations pressure situations and competing priorities.
Excellent analytical problemsolving and decisionmaking abilities.
Customerfocused mindset with a continuous improvement approach.

Certifications Preferred

ITIL v4 Foundation or higher
PMP PRINCE2 optional but advantageous
Six Sigma Lean added advantage

Specialist - Software Engineering (Chennai, TN, IN)

.Net Core with React JS

Specialized Knowledge & Skills

• More than 7 yrs of work experience in Dot Net technology

• Good knowledge in Object Oriented Programming and Design Patterns

• Proficient in C# .NET

• Proficient in ASP.NET Web Forms, MVC and Web API

• Experience with .NET Core and Microservices

• Experience with LINQ, Generics, Lambda expressions, extension methods, attributes

• Experience with ReactJS & Redux

• Experience with ORM Frameworks (Entity Framework, NHibernate)

• Experience with IoC containers e.g. Autofac, Unity, MEF, Ninject

• Experience with Web Services and serialization, XML, JSON, SOAP, WCF, REST

• Experience with Unit testing using mock objects

• Experience with Design patterns and object-oriented programming

• Experience with SQL Server and the SQL language

• Experience with JavaScript, jQuery, Bootstrap

• Experience with HTML5 and CSS3

• Experience with Agile Management Tools (i.e. Confluence, JIRA, VersionOne)

• Experience with Configuration Management Tools (i.e. TFS, GIT)

• Familiar with Memory management, performance tuning and profiling

Senior Software Engineer (Bengaluru, IN)

RESPONSIBILITIES: • Understand the current capabilities and functionalities of the existing production platform • Deliver new functionality for the internal production platform for the ESG Business • Datapoint and Calculation development for ESG Business • Analyze requirements, recommend and implement solutions, and assist UAT • Closely collaborate with Product Management, Quality Assurance, Data Operation and IT Infrastructure on all stages of software development life cycle. DESIRED EXPERIENCE AND QUALIFICATIONS: • 2 to 4 years of software development experience. • Ruby software development. • Good understanding of Domain Specific Language (DSL) concept • Relational Databases, especially Oracle. • Excellent problem solving skills • High degree of motivation, with strong written communication skills • Good verbal communication skills required for working as a part of a geographically distributed team. • Ability to learn quickly, grasp important concepts, and working independently if the situation demands. • Bachelor degree in Computer Science, Mathematics, Engineering, related field, or equivalent experience.

Specialist - Architecture (PH)

BASIS L2 Consultant must be handson with good communication skills He She should be able to assist mentor team to strengthen technical skills

System Administration Preferred to have handson experience on ECC and S4HANA Additionally NetWeaver BW PIPO Solution Manager experience will be an advantage

Cloud Operations Implement and maintain SAP BASIS on Azure platform is mandatory

Upgrades Migrations Plan Execute SAP upgrades on ECC S4HANA and from ECC EHP to S4HANA conversions migrations

Performance Tuning Conduct system health checks buffer management workload analysis and database tuning

Transport Management Configure and manage STMS transport routes and domain controllers

Backup Recovery Plan and execute database backups system refreshes and disaster recovery procedures

Disaster Recovery Setup configure DR for Oracle HANA Execute DR Drills with defined RPO RTO

Documentation Create Maintain architecture diagrams operational procedures

Senior Consultant - System Management (PH)