Technical Support M365

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.

Job Title :Technical Support M365

Work Location : Warsaw Poland(3 Days to office)

Type of Hiring: Permanent

Job Description:

Responsibilities:

• Technical Support Provide first line and escalated support to Copilot for M365 users via various channels email phone chat
• Troubleshooting Diagnose and resolve technical issues related to Copilot functionality across Word Excel PowerPoint Outlook Teams and other M365 applications
• Ticket Management Manage user tickets efficiently escalating complex issues as needed and ensuring timely resolution
• Data Analysis Analyze support data to identify trends track bug reports and contribute to product improvement initiatives
• Documentation Develop and maintain internal knowledge base articles and user guides related to Copilot features and troubleshooting procedures
• Collaboration Partner effectively with development and engineering teams to provide user feedback and collaborate on bug fixes and feature enhancements
• Stay Updated Continuously learn about new Copilot features M365 updates and emerging AI technologies in the productivity space

Qualifications :

• Proven experience in technical support preferably within cloud based solutions or enterprise software
• Demonstrated knowledge of Microsoft 365 applications and services including Word Excel PowerPoint Outlook and Teams
• Familiarity with AI concepts and basic understanding of NLP or machine learning would be a plus
• Excellent communication problem solving and analytical skills
• Strong ability to document complex technical issues and procedures clearly and concisely
• Effective teamwork and collaboration skills
• Passion for technology and a desire to learn new things