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Specialist - Data Engineering

Job Req Id:  1303818

Technical Support:

Provide first and second-level support to users of the KNIME Analytics Platform and KNIME Server.

Diagnose and resolve technical issues related to software installation, configuration, and performance.

Assist users with workflow development, including node configuration and integration with other tools

End to end resolution ownership of all reactive and proactive Incidents, Service Request, Problem Mangment, Change requests, Request fulfillment support etc.

Perform Proactive problems via incident trend analysis.

Lead E-CAB, CAB and TAB meetings

Adopting and implementing Security Controls and adhering to Security Guidelines defined by customer

2) Installation and Configuration:

- Guide customers through the installation and configuration of KNIME products on various operating systems (Windows, macOS, Linux).

- Ensure proper setup of KNIME Server, including database configuration, user management, and security settings.

- Coordinate support and implementation of Platform Upgrades and/or Patches

- Prepare and distribute newest Knime Desktop package & deploy latest Knime version and patching on end user desktop using BIG FIX

3) Troubleshooting:

- Analyze log files and other diagnostic data to identify the root cause of issues.

- Collaborate with the development team to address software bugs and escalate complex issues as needed.

- Document and communicate solutions to recurring issues in the knowledge base.

3) Performance Optimization:

- Advise users on best practices for optimizing workflow performance and resource management.

- Conduct performance tuning and benchmarking activities to improve system efficiency.

4) Customer Training and Documentation:

- Create and update user guides, technical documentation, and knowledge base articles.

- Provide training sessions and webinars to educate users on KNIME features and best practices.

- Support Organization Wide Channel (Yammer) for Citizen Developers by posting relevant updates & content

5) Continuous Improvement:

- Stay updated with the latest developments in KNIME and related technologies.

- Participate in feedback loops to improve the support process and overall customer satisfaction.

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Job Segment: Database, Technical Support, Engineer, Linux, Technology, Engineering

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