Senior Technical Support M365
About Us:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.
Job Title : Senior Technical Support M365
Work Location : Warsaw Poland(Onsite)
Type of Hiring: Permanent
Job Description:
Responsibilities :
- Bachelor's Degree in Computer Science, or related technical discipline
- 2+ years’ experience in C#, C++, Java, JavaScript, or Python.
- Technical Support Provide first line and escalated support to Copilot for M365 users via various channels email phone chat
- Troubleshooting Diagnose and resolve technical issues related to Copilot functionality across Word Excel PowerPoint Outlook Teams and other M365 applications
- Ticket Management Manage user tickets efficiently escalating complex issues as needed and ensuring timely resolution
- Data Analysis Analyze support data to identify trends track bug reports and contribute to product improvement initiatives
- Documentation Develop and maintain internal knowledge base articles and user guides related to Copilot features and troubleshooting procedures
- Collaboration Partner effectively with development and engineering teams to provide user feedback and collaborate on bug fixes and feature enhancements
- Stay Updated Continuously learn about new Copilot features M365 updates and emerging AI technologies in the productivity space
Qualifications :
- Proven experience in technical support preferably within cloud based solutions or enterprise software
- Demonstrated knowledge of Microsoft 365 applications and services including Word Excel PowerPoint Outlook and Teams
- Familiarity with AI concepts and basic understanding of NLP or machine learning would be a plus
- Excellent communication problem solving and analytical skills
- Strong ability to document complex technical issues and procedures clearly and concisely
- Effective teamwork and collaboration skills
- Passion for technology and a desire to learn new things
Job Segment:
Technical Support, Cloud, Consulting, Developer, Java, Technology