Senior Specialist - System Management

Primary skills are Spyglass Event Management

Location India Global Delivery Center Regional Hub

Function Development Services Platform Operations SRE Digital Experience Engineering

Industry MultiNational FMCG

Cloud Strategy HyperscalerFirst AzureGCPAWS

Level Developer Senior Developer

Key Responsibilities

Spyglass Event Configuration Management Primary Focus

Design and implement Event Correlation Rules within Spyglass to aggregate disparate logs and metrics into meaningful business events

Configure Event Policies Suppression Rules and Deduplication logic to reduce alert fatigue for L1L2 support teams

Build and maintain Spyglass Dashboards that provide realtime visibility into the health of the FMCG application landscape Experience Engineering Mobile and Emerging Tech

Integrate Spyglass with diverse data sources Azure Monitor GCP Cloud Logging AWS CloudWatch and ELKFalcon LogScale

Manage the lifecycle of an event from ingestion and normalization to correlation alerting and archival

Proactive Monitoring SRE Integration

Develop Thresholdbased and Anomalydetection alerts to identify performance degradation before it impacts the consumer experience

Implement Service Level Objective SLO monitoring within Spyglass to track the reliability of critical business paths eg OrdertoCash Checkout flows

Automate the creation of incidents in ITSM tools eg ServiceNow based on Spyglass event triggers

Build Situation Rooms or highlevel executive views within Spyglass for major promotional events or seasonal peaks

Hyperscaler Platform Connectivity

Ensure seamless event ingestion from hyperscalerhosted microservices AKSGKE and serverless functions

Support the monitoring of Integration Platforms Boomi APIM by capturing and correlating middleware execution events

Collaborate with the Cloud Infrastructure team to monitor network latency and connectivity events across the global AzureGCP backbone

Senior Developer Specifics

Lead the architectural design of the Global Event Management Strategy

Define enterprise standards for event metadata severity levels and correlation patterns

Mentor junior developers in eventdriven observability and AIOps principles

Conduct PostMortem analysis of major incidents to refine Spyglass correlation rules and prevent recurrence

Primary Skills MustHave

Spyglass Event Management Expertlevel proficiency in Spyglass configuration rule writing and dashboarding

Event Correlation Deep understanding of event patterns deduplication and suppression logic

Observability Integration Handson experience connecting Spyglass to Azure Monitor GCP Stackdriver or ELK

ITSM Integration Proven experience integrating event platforms with ServiceNow or similar tools

Data Normalization Ability to parse and normalize logsevents from heterogeneous sources JSON XML Syslog

Secondary Skills GoodtoHave

AIOps Familiarity with machinelearningbased noise reduction and predictive alerting

Scripting Proficiency in Python or JavaScript for custom event processing or API integrations

Cloud Native Experience monitoring Kubernetes AKSGKE environments

FMCG Domain Understanding of critical business hours and hightraffic windows for retailsales applications