Senior Specialist - System Management

Job Title: AMS Operation Lead
Primary Location: Johannesburg, South Africa

Description of the Role: 

• Perform a critical role in Application Support and Service Management, ensuring application stability, continuity, and availability.
• Act as a techno-functional lead, working closely with Business Service and Application Support leads.
• Work with client stakeholders on day-to-day critical open items and ensure stability across applications.
• Lead weekly and monthly connect calls with internal and external stakeholders.
• Demonstrate strong communication and stakeholder-management skills.
• Apply working knowledge of the banking domain.
• Prioritise work effectively and quickly engage the required stakeholders and support teams in the event of major issues.
• Follow and support ITIL processes (Incident, Problem, Change, and Service Request Management).
• Maintain an overall understanding of the wider banking application landscape and interdependencies.