Senior Specialist - Package Implementation

Role Description

Seeking an experienced ServiceNow Integration Expert with handson experience in managing integrations of ServiceNow with various applications and systems like HR systems including ERP solutions and being capable of designing and implementing RESTbased APIs and other methods as well The candidate will play a key role in planning coordinating and executing integration projects ensuring seamless data flow and processing automation across applications

Roles and Responsibilities

Extensive experience with Integration Technologies Web Services REST SOAP JSON middleware LDAP SSO JDBC Import Sets Export Sets IDR instance data replication Remote Tables Remote Process etc and working with ServiceNow

Must have experience in Integration Hub MID Server configuration and scripting for RESTSOAP APIs

Must have strong skills in data mapping transformation logic and troubleshooting integration issues

Experience with integrating systems like Workday Azure AD SCCM Splunk or SAP and other business apps

Must have experience in security and data integrity during integration implementation Must be familiar with authentication methods OAuth Basic Auth certificates

Identification design of ServiceNow integration requirements including

ServiceNow Mid Server setup

Event Management integration

Service Mapping Discovery integration CMDB and more

Manage endtoend integration lifecycle including requirements gathering solution design testing deployment and support

Analyze existing workflows and systems to recommend process improvements and optimize integration efficiency

Maintain comprehensive documentation of integration designs processes and

configurations

Troubleshoot integration issues and provide timely resolutions to minimize business impact

Ensure compliance with enterprise security and governance standards in all integrations

Skillset

4 years of experience in ServiceNow integration projects

Proven experience in integrating ServiceNow with ERP HRMS and other business applications

Strong expertise in REST web services API design and authentication methods

Strong analytical problemsolving and conceptual design skills

Excellent communication skills with the ability to collaborate effectively with business and

technical teams

Ability to work independently as well as part of a crossfunctional project team

Familiarity with ServiceNow modules related to ITSM CMDB CSDM HR eg HR Service Delivery is a plus