Senior Specialist - Package Implementation

SAP PI/PO Support Consultant

Role Overview

The SAP PI/PO Support Consultant is responsible for day-to-day production support, system monitoring, issue resolution, and coordination with the Chobani team for enhancements, QA activities, and ticket-based requests. This role ensures stable integration operations across SAP landscapes.

Key Responsibilities

Production Support & Monitoring

• Perform daily system health checks in the SAP PI/PO Production environment.
• Monitor communication channels to ensure uninterrupted message flow.
• Proactively track and analyze message monitoring queues to identify and resolve processing issues.
• Handle and resolve error messages, including root cause analysis and corrective actions.
• Ensure timely resolution of integration failures to meet business SLAs.

QA & Alert Management

• Monitor and respond to email alerts from the QA system.
• Perform QA system support activities as requested by the Chobani team.
• Validate fixes and enhancements in QA before production deployment.

Incident, Change & Enhancement Support

• Work on **JIRA /