Specialist - Architecture

Key Responsibilities

Lead a team of NET support engineers providing L2L3 application support

Manage incident and service request queues ensuring SLAs are met

Investigate and resolve complex production issues across NET applications

Perform root cause analysis and recommend longterm solutions

Coordinate with development QA and infrastructure teams to ensure smooth operations

Contribute to performance tuning and optimization of NET applications and databases

Participate in release management and deployment planning

Maintain documentation for supported systems and processes

Guide the team in following ITILbased support practices

Mentor junior team members and drive knowledgesharing sessions

Required Skills Qualifications

Bachelors degree in Computer Science IT or related field

10 years of experience in NET technologies C ASPNET MVC Web API

Strong troubleshooting skills and experience in application support roles

Experience with SQL Server and performance tuning techniques

Familiarity with tools like Azure DevOps JIRA ServiceNow or similar ticketing systems

Knowledge of cloud services preferably Azure is a plus

Excellent communication leadership and stakeholder management skills

Experience working in Agile and ITIL environments

Nice to Have

Exposure to NET Core and containerization DockerKubernetes

Experience with monitoringlogging tools like App Insights ELK or Splunk

Prior experience in managing onshoreoffshore support teams