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Date: Mar 19, 2023
Location: US
Company: LTIMindtree
Job Description:
- Gathers, refines and validates complex business requirements, interdependencies, potential risks and issues
- Analyzes business partner’s operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions
- Assists in the business process design or redesign and documentation as needed
- Translates high level business requirements into functional specifications and manages changes to such specifications
- Facilitates communication and gains commitment between business units to align solutions with business strategies
- Develops complex business cases
- Works on multiple projects as a project team member, at times as a project leader
- May coach and mentor less experienced staff
- Assists with facilitating project governance and corporate priorities
Academic/Experience/Competency
5 to 7 years of relevant technical or business work experience
Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience.
The candidate must display the following technical competencies:
- In-depth knowledge of business requirement and corporate priorities.
- Advanced ability to gather/refine complex business requirements, recommend or make decisions on business requirements/interdependencies.
- Advanced ability to develop complex business cases.
- Advanced ability to create impact analyses to make recommendations.
- Advanced ability to present complex positions and strategies for business decisions, processes and plans.
- In-depth knowledge of compliance principles.
- In-depth understanding of the business architecture and its relationship to other architectures.
- Advanced ability to assess corporate impacts of changes and recommend strategies to senior management.
Tasks to be completed on a daily, weekly, monthly or annual basis, project assigned
• Manage Software, Application, System Upgrades, Enhancements and Maintenance - as the business liaison of customer and associate facing systems and applications powered by SFDC.
• Provide SFDC subject matter expertise.
• Support of issues from nationwide regions, centers and AHFC consumers.
• Develop and maintain reporting to use as a tool for analysis to determine trends, platform/use case performance and call center operational impact that will lead to potential user stories.
• Maintain quality standard and process documentation and participate in Sprint Reviews and Retrospectives as a key member of the Digital Delivery Center and Scrum team.
• Coordinate and complete user story activities to remediate defect and system enhancements.
• Create and maintain support documents including: process maps/flows, acceptance criteria, status reports, work logs for action items, defects, testing scripts, etc.
• Manage L Projects/Initiatives and support XL Projects/Initiatives.
• Ensure a harmonious flow of work among production support and projects.
• Partner with the Project Teams to align the production support processes for implemented Salesforce projects.
• Play a key role in the transition from project to production support.
• Contribute to the department’s agile transformation by adopting agile principles and processes.
This person be working on:
Participate in the production support and enhancement of our Salesforce website, platform and other channels that utilize the payment processing gateway. This position requires extensive collaboration with IT, AHFC associates, consultants, contingent workforce, and vendors.
Responsibilities include:
• Participation in scrum activities
• Provide business and some technical analysis and supporting key initiatives through building business cases
• Recommend and implement business processes and/or system solutions
• Gather and document acceptance criteria
• Contribute to working solution iteration sessions
• Conducting user acceptance testing (UAT)
• Support project rollouts
• Provide user support, user training, a
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