Specialist - System Management

Job Summary

We are seeking a proactive and organized Data Support Analyst to join our team This role is essential for managing incoming Jira support tickets related to data requests and incidents prioritizing these requests relative to ongoing projects and ensuring timely resolution by either addressing the issues directly or assigning them to the appropriate team members

Responsibilities

Ticket Management Monitor incoming Jira tickets prioritize them according to urgency and team resources and coordinate with the team to ensure timely resolution

Issue Resolution Address low complexity data issues directly or coordinate with technical resources to resolve more complex requests

Priority Coordination Work with team members and stakeholders to identify and manage work priorities assisting in setting realistic timelines and expectations

Kanban Board Management Assist in running the teams Kanban board keeping tasks organized and ensuring visibility into current priorities and status

Documentation Create and maintain documentation of processes task resolutions and guidance for routing users to the appropriate resources

Stakeholder Communication Communicate effectively with stakeholders to understand requirements and relay updates on task progress

SQL Server Support Have a foundational knowledge of SQL Server and be open to learning more to support data requests and troubleshooting tasks

Qualifications

Experience with SQL Server Experience and knowledge writing SQL Server queries with a willingness to learn more as needed

Project Management Skills Familiarity with Kanban or other project management methodologies

Analytical Mindset Ability to prioritize and triage requests based on urgency and business impact

Documentation Skills Skilled in creating clear concise documentation for team processes and user guides

Problem Solving Ability to identify and resolve basic data issues and coordinate resources for more complex tasks

Team Collaboration Strong communication skills able to collaborate across departments to align on priorities and tasks