Specialist - Cloud & Infra Management

Core Responsibilities

o Administer and troubleshoot Atlassian Cloud tools primarily Jira and Confluence including project creation custom field management automation and global administration

o Manage Jenkins CICD platform including server administration on AWS pipeline support and troubleshooting

o Support additional tools such as Postman SonarQube TestRail and GitHub including GitHub Actions and basic scripting

o Provide customer service via Jira ticketing and Slack channels responding to user queries and supporting multiple teams

o Assist with troubleshooting AWS infrastructure servers autoscaling groups load balancers security groups

Required Skills Experience

o Strong knowledge of Atlassian Cloud administration JiraConfluence

o Atlassian professional certification is a plus but not required

o Experience with Jenkins administration and CICD concepts

o Familiarity with AWS administration and troubleshooting

o Proficiency with Git and GitHub including GitHub Actions

o Scripting skills in Python or Nodejs with willingness to learn new scripting languages as needed

o Ability to manage and troubleshoot automations in Jira visual builder and Script runner scripting

o Strong customer service and communication skills for realtime support

o Comfortable with global administrator responsibilities and the associated risks

Work Environment Logistics

o Preferred working hours 95 Eastern Time but flexible on location US nearshore or Pacific Time acceptable

o Willingness to learn and adapt to a fastpaced highresponsibility environment

o Customer service and willingness to interact with multiple teams are essential

o Exposure to a variety of DevOps and QA tools is beneficial

o Crosscoverage and collaboration with other team members expected