Network Voice Engineer
Job Title Network Voice Engineer
Work Mode: Hybrid in Mexico City
Job Description
As a Network Voice Engineer you will play a crucial role in managing and optimizing our voice communication systems You will be responsible for maintaining troubleshooting and enhancing our VoIP infrastructure ensuring seamless voice communication across the organization The ideal candidate will have handson experience with a variety of voice technologies including VoIP gateways voice circuits call recording systems and contact center solutions
Key Responsibilities
Manage and administer VoIP gateways including Audiocodes and Cisco to ensure optimal performance and reliability
Monitor and troubleshoot voice circuits identifying and resolving connectivity issues in a timely manner
Oversee call recording and workforce management systems such as Verint and NICE to ensure compliance and operational efficiency
Administer and maintain Cisco Unified Communications Manager CUCM for call routing and management
Support CC servers and Genesys Cloud Contact Center solutions optimizing configurations for efficient call handling
Manage voice recording systems including WILMAC Korea ensuring accurate and secure storage of communication data
Maintain IPC phone trading systems for efficient financial communication and collaboration
Provide support for Cisco Jabber addressing user issues and implementing enhancements
Collaborate with crossfunctional teams to implement voicerelated projects and initiatives
Stay updated on emerging voice technologies and best practices recommending solutions for continuous improvement
Qualifications
Bachelors degree in Computer Science Information Technology or related field
7 years of experience as a Network Voice Engineer or similar role
Handson experience with VoIP gateways such as Audiocodes and Cisco
Proficiency in managing voice circuits and call routing protocols
Experience with call recording and workforce management systems such as Verint and NICE
Strong understanding of Cisco Unified Communications Manager CUCM administration
Familiarity with CC servers voice recording systems and contact center solutions
Knowledge of IPC phone trading systems and Cisco Jabber
Experience with Genesys Cloud Contact Center is a plus
Excellent communication and interpersonal skills
Ability to work effectively in a fastpaced collaborative environment
Willingness to work in 24X7 projects Shifts
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Computer Science, Cisco, Network Engineer, Telecom, Telecommunications, Technology, Engineering