Network Voice Engineer

Job Title Network Voice Engineer

Work Mode: Hybrid in Mexico City

Job Description

As a Network Voice Engineer you will play a crucial role in managing and optimizing our voice communication systems You will be responsible for maintaining troubleshooting and enhancing our VoIP infrastructure ensuring seamless voice communication across the organization The ideal candidate will have handson experience with a variety of voice technologies including VoIP gateways voice circuits call recording systems and contact center solutions

Key Responsibilities

Manage and administer VoIP gateways including Audiocodes and Cisco to ensure optimal performance and reliability

Monitor and troubleshoot voice circuits identifying and resolving connectivity issues in a timely manner

Oversee call recording and workforce management systems such as Verint and NICE to ensure compliance and operational efficiency

Administer and maintain Cisco Unified Communications Manager CUCM for call routing and management

Support CC servers and Genesys Cloud Contact Center solutions optimizing configurations for efficient call handling

Manage voice recording systems including WILMAC Korea ensuring accurate and secure storage of communication data

Maintain IPC phone trading systems for efficient financial communication and collaboration

Provide support for Cisco Jabber addressing user issues and implementing enhancements

Collaborate with crossfunctional teams to implement voicerelated projects and initiatives

Stay updated on emerging voice technologies and best practices recommending solutions for continuous improvement

Qualifications

Bachelors degree in Computer Science Information Technology or related field

7 years of experience as a Network Voice Engineer or similar role

Handson experience with VoIP gateways such as Audiocodes and Cisco

Proficiency in managing voice circuits and call routing protocols

Experience with call recording and workforce management systems such as Verint and NICE

Strong understanding of Cisco Unified Communications Manager CUCM administration

Familiarity with CC servers voice recording systems and contact center solutions

Knowledge of IPC phone trading systems and Cisco Jabber

Experience with Genesys Cloud Contact Center is a plus

Excellent communication and interpersonal skills

Ability to work effectively in a fastpaced collaborative environment

Willingness to work in 24X7 projects Shifts