Senior Specialist - Software Engineering

Interacts with client stake holders

Leads small group of Enhancement Support Analysts for issue resolution

Fixes medium to complex defects and resolve performance problems

Helps Lead support analyst in achieving service commitments at individual request level for in scope applications

Monitors tracks and participates in the resolution of tickets that are assigned

Manages code reviews of minor enhancements and mentors junior team members

Updates and enriches the knowledge error database KEDB Resolves functionaltechnical tickets based on existing knowledge base

Performs root cause analysis for complex issues and implements resolution in a timely manner

Has ability to analyze legacy applications and creates technical design document for application rationalization

Might have experience working as a senior support analyst

Coordinates with product vendors for any defect in the product

Performs patch upgrades or installations for new releases Can provide oncall support for ensuring business continuity during out of office hours

Independently performs application support and maintenance for a particular area or function

Is knowledgeable of and ensures compliance with customer internal ITIL processes and policies in daytoday activities and addresses compliance gaps systemically across the entire set of in scope applications