Senior Manager - Program & Project Management

Project Manager

Role: Project Manager
Experience: 8–12 years
Location: Mexico

Role Overview

The Project Manager will lead and deliver complex, cross‑functional business and technology initiatives with minimal management oversight. This role acts as a strategic liaison between business stakeholders and technology teams, ensuring initiatives are planned, executed, and delivered successfully in alignment with business objectives.

Primary Skills & Responsibilities

Project & Program Management

• Lead and manage large cross‑functional projects and programs with minimal supervision
• Own end‑to‑end responsibility for scope definition, planning, execution, tracking, and delivery against business objectives
• Manage dependencies, risks, issues, and capacity across multiple initiatives

Business & Technology Alignment

• Act as the primary liaison between business stakeholders and technology teams
• Identify, analyze, and translate business needs into clear project objectives, scope, and requirements
• Recommend technology‑enabled solutions and process improvements aligned with business goals

Requirements, Testing & Delivery Oversight

• Oversee requirements gathering, documentation, and change control
• Plan and manage unit testing, integration testing, and user acceptance testing (UAT)
• Ensure smooth implementation and transition to operations

Data‑Driven Decision Making

• Analyze business reports, system data, and performance metrics to track project outcomes
• Provide actionable insights, metrics, and status reporting to business and IT leadership, including C‑level stakeholders

Secondary / Value‑Add Skills

Process Improvement & Optimization

• Identify opportunities for process standardization, optimization, and automation
• Drive systems integration and technology improvements to enhance business efficiency

Domain & Functional Knowledge

• Strong business / insurance domain understanding
• Working knowledge of IT delivery models:
  • Agile
  • Waterfall
  • Hybrid

Leadership & Mentorship

• Serve as a subject matter expert within the discipline
• Coach, review, and delegate work to junior team members and analysts
• Lead moderately complex IT initiatives and handle escalations

Education & Certifications

• Bachelor’s degree with 7+ years of relevant experience, or equivalent practical experience
• Preferred certifications:
  • Scrum Master (CSM)
  • PMP