Principal - Program & Project Management

Primary skills Mandatory Native Spanish Speaker with English Fluency Preferred Trilingual SpanishPortuguese and English

o Delivery Leadership Governance

o Own end to end delivery execution for all cloud transformation engagements across LATAM

o Ensure consistent application of Factory delivery standards governance and operating cadence

o Drive disciplined delivery practices including call ownership MoMs action tracking and risk management

o Review delivery health RAG unblock at risk engagements and intervene early to prevent escalations

o Should have executed large scale Cloud Migrations Integrations and Transformations

o Proven track record of driving major IT projects managing multiple priorities simultaneously setting timelines holding people accountable and delivering projects ontime and onbudget

o Experienced in Cloud technologies and worked on DC migration to Cloud

o Expertise in planning and managing multiple stakeholders including client offshore and cross functional teams to deliver the transformations required

o Understanding of Infrastructure background of Virtualization Cloud technologies compute storage and Network

Customer Stakeholder Management

o Serve as the primary delivery escalation point for LATAM accounts

o Build and maintain strong relationships with Field teams CSAMs CSA leads and customer stakeholders

o Ensure clear expectation setting with customers on scope timelines roles and responsibilities

o Lead executive level customer conversations during escalations or critical delivery milestones

Operational Business Management

o Track delivery KPIs including utilization throughput SLA adherence ACR realization and customer satisfaction

o Partner with Regional and Global Factory leadership on delivery strategy and continuous improvement

o Ensure compliance with internal processes reporting cadence and audit requirements

People Capability Leadership

o Coach and guide Program Managers Delivery Leads and Technical Architects on delivery excellence and customer engagement

o Identify skill gaps and work with staffing teams on capacity and capability ramp up

o Reinforce professional behaviors ownership mindset and customer first execution culture

Escalation Issue Management

o Proactively identify delivery risks behavioral gaps and execution weaknesses

o Lead root cause analysis RCA for escalations and ensure corrective actions are implemented and sustained

o Drive accountability across PMs Tech Leads and Factory teams to close gaps

o Represent LATAM delivery status in leadership reviews and war rooms

Certifications Good to have

Agile Management

PRINCE2PMP Preferred

Any other program management certifications