Network Lead

Job Description

We are seeking a skilled and dynamic Network Lead to oversee and guide a team of L2 and L3 network engineers in a client facing environment The ideal candidate will bring strong operational expertise in networking excellent communication skills and hands on experience across multiple networking technologies This is a leadership role responsible for ensuring network operations meet client expectations while mentoring and developing the technical team

Key Responsibilities

Team Management

Lead mentor and guide the L2 and L3 network engineers

Manage team performance foster professional development and ensure knowledge sharing within the team

Act as an escalation point for complex technical issues

Network Operations

Oversee daily network operations ensuring reliability and performance

Implement best practices and drive operational improvements across the network environment

Troubleshoot and resolve complex network issues minimizing downtime and impact on clients

Client Engagement

Serve as the primary point of contact for clients ensuring high satisfaction and effective communication

Build and maintain strong client relationships by addressing concerns proactively and delivering value driven solutions

Technology Management

Lead the implementation maintenance and optimization of network technologies including

Cisco routing and switching

Any SDWAN solutions e.g., Viptela Fortinet VMware SDWAN

ADC load balancers e.g., F5 Citrix or others

Firewalls preferably Palo Alto

Collaborate with clients on the adoption of cloud services AWS or Azure if applicable

Strategic Planning

Collaborate with internal and external stakeholders to design deploy and manage strategic network initiatives

Analyze emerging technologies and recommend upgrades to existing systems

Qualifications and Skills

Mandatory Requirements

1 Strong operational experience in managing complex networking environments

2 Proficiency in

a Cisco routing and switching technologies

b SDWAN solutions

c ADC load balancers

d Firewalls preferably Palo Alto

3 Excellent verbal and written communication skills with a client focused approach

4 Proven experiences in team leadership and conflict resolution

Preferred Optional Qualifications

1 Working knowledge of AWS or Azure cloud environments

2 Relevant certifications such as CCNP SDWAN certifications Palo Alto PCNSE or cloud certifications AWS Azure