Incident Management

Key Responsibilities

• Oversee major incident management within the organization, ensuring rapid response and resolution.
• Collaborate with cross-functional teams to identify, analyze, and remediate incidents.
• Communicate effectively with stakeholders and provide timely updates.
• Proactively identify potential issues and prepare mitigation strategies.
• Utilize DataDog for monitoring and incident detection
• Aware of AWS / OCI cloud operations, Micro Services, including node and pod management
• Perform L1 troubleshooting based on logs, documented processes to save time for development teams.

Qualifications

• 6+ years experience
• Proven work experience in incident management within a streaming or media organization.
• Strong understanding and troubleshooting on DataDog, AWS K8S and other microservices.
• Proactive mindset and ability to work under pressure.

Good to Have

• Familiarity with Slack for team communication.
• Knowledge of JIRA for ticketing and documentation
• Knowledge of PagerDuty for incident response.
• Understanding of Tableau for data visualization.