Voice Engineer

Role Senior Voice Engineer

Experience 7 to 10 Years

Location MX

Technical Skills Primary

• 5 years of experience in voice engineering with a focus on Microsoft TeamsGenesys Cloud
• Handson experience with Microsoft Teams Phone System Direct Routing and SBCs
• Proficiency in Cisco VoIP systems including CUCM Unity Connection and SIP Trunking
• Demonstrated experience in MA voice integrations and largescale deployments
• Strong understanding of networking concepts such as QoS VLANs and SIP protocols
• Excellent problem solving skills and ability to work under pressure during MA transitions
• Certifications such as Microsoft Teams Voice Engineer Expert
• Experience with thirdparty tools for call analytics and monitoring
• Familiarity with hybrid cloud telephony solutions
• Knowledge of regulatory compliance for voice systems eg E911
• Strong analytical and organizational skills
• Exceptional communication and interpersonal abilities
• Ability to manage multiple projects and prioritize tasks effectively
• Adaptability to rapidly changing environments during MA activities
• KEY ACCOUNTABILITIESDELIVERABLES
• MA Voice Integration
• Lead the design configuration and deployment of voice systems during MA activities
• Assess existing voice infrastructures and provide recommendations for integration strategies
• Execute cutover plans to minimize downtime and ensure continuity of voice services
• Microsoft Teams Dialing Configuration
• Design and configure Teams Phone System for enterprise grade dialing
• Manage Direct Routing and Session Border Controllers SBCs
• Ensure compliance with organizational dialing standards and PSTN integration
• Cisco VoIP Implementation
• Deploy configure and support Cisco Unified Communications Manager CUCM solutions
• Maintain and troubleshoot Cisco VoIP systems including call managers gateways and endpoints
• Collaborate on upgrades and migration projects to optimize performance and scalability
• Collaboration and Communication
• Work closely with IT network and security teams to ensure voice system integration aligns with broader infrastructure
• Provide training and support to endusers on voice system changes post MA
• Liaise with vendors and service providers for system support and escalations

Soft Skills

• Excellent analytical and problemsolving skills
• Excellent oral and written communication skills for presenting complex technical solutions
• Positive and constructive attitude in all workrelated matters
• Client Excellence
• Understands the client
• Conflict management
• Innovation Resourcefulness
• Innovation
• Drive for results
• Teamwork Interpersonal Skills
• Managing teams
• Communication
• Expertise
• Business Acumen
• Functional Excellence
• Integrity
• Integrity and trust
• Leadership
• Vision and strategy
• Change management
• Develops talent