Specialist - System Management

Voice Engineer with Genesys Cloud

MustHave Technical Skills Primary

1 Genesys Cloud

2 Cisco Unified Communications Manager Call Manager

3 Cisco Unity Connection

4 Cisco Contact Center Enterprise

5 Voice Gateways

6 SIP Trunking

7 Voice Codecs

8 Troubleshooting and ProblemSolving Skills

9 Network Security Principles and Best Practices

NicetoHave Technical Skills Secondary

1 Cisco Certifications CCNA Voice CCNP Voice CCIE Voice

2 Experience with Corporate Restructuring Activities

3 Experience with Network Diagrams and Documentation

4 Knowledge of Industry Trends and Advancements in Voice Technologies

Soft Skills Required

1 Communication and Interpersonal Skills

2 Collaboration with CrossFunctional Teams

3 Technical Support to EndUsers

4 Flexibility for System Maintenance and Upgrades