Specialist - System Management

 Voice Engineer with Genesys Cloud

MustHave Technical Skills Primary

1 Cisco Unified Communications Manager Call Manager

2 Cisco Unity Connection

3 Cisco Contact Center Enterprise

4 Voice Gateways

5 SIP Trunking

6 Voice Codecs

7 Troubleshooting and ProblemSolving Skills

8 Network Security Principles and Best Practices

NicetoHave Technical Skills Secondary

1 Cisco Certifications CCNA Voice CCNP Voice CCIE Voice

2 Experience with Corporate Restructuring Activities

3 Experience with Network Diagrams and Documentation

4 Knowledge of Industry Trends and Advancements in Voice Technologies

Soft Skills Required

1 Communication and Interpersonal Skills

2 Collaboration with CrossFunctional Teams

3 Technical Support to EndUsers

4 Flexibility for System Maintenance and Upgrades