Sales Marketing Business Analyst

Sales Marketing Business Analyst

Key Responsibilities

• Provide user support for Sales Marketing teams particularly during key reporting periods
• Develop functional specifications gather user approvals conduct UATs and create requirements for production releases
• Conduct data analysis to support marketing campaigns sales performance tracking and market research
• Monitor and follow up on Customer Service Requests CSRs in collaboration with Business Relationship Managers BRMs
• Track and resolve tickets related to Sales Marketing applications and tools
• Create business requirements for global Sales Marketing teams
• Follow up support incidents to understand recurrent issues and implement permanent solutions
• Collaborate with and influence key internal and external business stakeholders
• Mentor junior analysts and support team members in their daily tasks

Requirements Qualifications

• Strong organizational and analytical skills with problemsolving and decisionmaking abilities
• Positive attitude and excellent communication skills for engaging with upper management
• Ability to handle fluent and assertive conversations in English written and verbal

• Education Experience
• 2 years of experience in a Business Analyst role preferably related to Sales Marketing
• Experience with CRM platforms eg Salesforce HubSpot is a plus
• SQL Developer experience
• Proficiency in MS Office including Excel for data analysis
• Strong problemsolving abilities
• Proactive selfstarter with a strategic and analytical mindset
• Fast learner with excellent interpersonal skills
• Serviceoriented approach with a focus on stakeholder collaboration
• PowerBi or Analytics tools desired