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Browser Support Engineer

Job Req Id:  1293076

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.

 

Job Title: Browser Support Engineer

 

Work Location: Krakow, Poland (5 Days a week onsite)

 

Job Summary:

•            2+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education

•            2+ years in a customer facing service role in any capacity.

•            Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.

•            Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.

•            Act internally as a customer advocate. 

•            Empower customers to find information, self-solve when they decide to, and learn more about products, services and support.

•            Advise customers on how to gain additional value from their products

•            Document your technical work and research to help your colleagues, improve the product, and improve the support experience.

•            Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.

 

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