Specialist - Cloud & Infra Management

Our team of Infrastructure Engineers are responsible for the design engineering configuration implementation and support of application and desktop virtualization platforms and services This is a senior level technical engineering role which will focus on all aspects of management of these platforms and developing solutions to support the business requirements accordingly

Responsibilities

Design engineer and implement new technology solutions according to provided guidelines and requirements

Deploy technology infrastructure to deliver services with high availability reliability and agility

Create standards for software and environment architecture to ensure that enterprise level system design meets requirements for high availability redundancy security and performance

Coordinate and execute the installation of client and department specific applications and systems Includes creation management and maintenance of software deployment packages

Monitoring and support of global on premise and cloud infrastructure Monitor server performance and perform daily health check

Regularly work with other technology teams business partners application leads project management groups andor any other relevant stakeholders when developing and implementing solutions

Integrate managed systems with other business and technology solutions

Review recommend and implement new technology solutions and participate in systems planning processes Provide recommendations that are inline with the strategic vision for the enterprise

Review recommend and implement improvements and changes to existing technology solutions

Develop design and process standards according to provided specifications and policies

Ensure that policies procedures and standards are being adhered to

Periodic review and upgrade of system firmware software and configurations

Create update and present technical architecture and design documentations

Create update and present technical procedural documentations

Provide administrative support including operation expansion and maintenance of all systems and equipment within the identity and collaboration domain

3rd line L3 support of all identity and collaboration infrastructure

Provide resolution to complex issues and service outages off hours as needed for emergencies and urgencies

Provide end user support for escalation from L1 L2 and offshore support teams

Manage vendor and 3rd Party support escalations

Participate in an oncall rotation for 247 L3 support

Work with project management teams on developing project plans

Present and speak in management presentations and meetings as required

Technical training of other staff as required

QualificationsSkills

Basic qualifications

BABS Degree or equivalent experience

Primary Technology Stack

Citrix XenApp and XenDesktop

Citrix Cloud Services

o Virtual Apps and Desktops

o Virtual Apps and Desktops Standard for Azure

o Gateway and Endpoint Management

o Analytics and Performance

o Microapps

o Secure Workspaces Access

o ITSM Adapter

o Workspace Environment Management

Windows Server All Versions

Windows Desktop All Versions

Microsoft SCCM

Microsoft FSLogix Profiles

Microsoft Office 365

Desirable Experience and Skills

Handson experience in an enterprise global technology infrastructure team with similar responsibilities servers networking etc

Handson experience with application and desktop virtualization services and platforms

Specific experience with Citrix XenApp XenDesktop andor Citrix Cloud is a must

Strong understanding of Windows Server and Desktop OS platforms is a must

Strong understanding of software packaging and deployment is a must

Strong skills with scripting automation

Ability to comfortably work both independently and as a collective team is extremely important

Experience managing network and distributed computing environments

Experience in mediumlarge corporate systems rollout and support

Excellent communication skills verbal written

Ability to work on multiple projects and tasks concurrently setting own agendas and effectively prioritizing tasks

Ability to adapt to a rapidly changing environment

Ability to work under manageable pressure and deadlines

Networking experience including LAN WAN and SAN is a plus

Experience in media and entertainment is a plus

Experience in working with onshoreoffshore environment is a plus

Experience working with consolidating and migrating users and technology platforms in a MA scenario is a plus

Familiarity with Agile project management methodology and ITSM principles a plus