Specialist - System Management

About LTIMindtree

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com

Position: Tech Support
Location: Irving, TX
Duration: Full Time

Job Description

Responsibilities

• Bachelor's Degree in Computer Science, or related technical discipline AND 4+ years’ experience in C#, C++, Java, JavaScript, or Python.

Technical Support Provide first line and escalated support to Copilot for M365 users via various channels email phone chat

Troubleshooting Diagnose and resolve technical issues related to Copilot functionality across Word Excel PowerPoint Outlook Teams and other M365 applications

Ticket Management Manage user tickets efficiently escalating complex issues as needed and ensuring timely resolution

Data Analysis Analyze support data to identify trends track bug reports and contribute to product improvement initiatives

Documentation Develop and maintain internal knowledge base articles and user guides related to Copilot features and troubleshooting procedures

Collaboration Partner effectively with development and engineering teams to provide user feedback and collaborate on bug fixes and feature enhancements

Stay Updated Continuously learn about new Copilot features M365 updates and emerging AI technologies in the productivity space

Qualifications

Proven experience in technical support preferably within cloud based solutions or enterprise software

Demonstrated knowledge of Microsoft 365 applications and services including Word Excel PowerPoint Outlook and Teams

Familiarity with AI concepts and basic understanding of NLP or machine learning would be a plus

Excellent communication problem solving and analytical skills

Strong ability to document complex technical issues and procedures clearly and concisely

Effective teamwork and collaboration skills

Passion for technology and a desire to learn new things

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.