Senior Manager - Program & Project Management

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.

Job Title: Service Delivery Manager

Work Location: Hartford, CT (Hybrid – Onsite)   

Required Experience: 12 – 15 Years

Program Management Skills (Primary):

• Mandate experience as Service Deliver Manager in Application Managed Service (AMS)
• Delivery: Responsible for the planning and execution of project/ release activities Prioritization of tasks according to business needs
• Capacity planning, allocation of tasks and activities, tracking and reporting.
• Manage client, partners and other project stakeholders and handle risks and issues and take appropriate project related decisions.
• Work with team located across shores in successfully delivering the project Ensure escalation processes are followed to swiftly alert all the project stakeholders to risks or issues in the project and ensure appropriate actions are taken Plan and implement improvements through process changes and through tools and methodologies promised by LTI to the client.
• Regularly report the project status to stakeholders Member
• Provide direction and instructions to members to work on the project Implement and maintain a member skills matrix Take care of training needs in line with project requirements Team coordination and internal conflict resolution Skills.
• Candidate should have 12 to 15 years of experience, preferably in the Insurance domain.
• Candidate should have good understanding of technology Exposure to different SDLCs, Strong oral and written communications skills Strong MS Office skills Must be available to work across international time zones.

Good to Have (Secondary):

• Experience partnering with senior IT and Program leadership.

Soft Skills:

• As this is an onsite role, must have strong written and oral communication skills.
• Insurance Domain Knowledge
• Strong ability to work with client stakeholders.
• Requirement Review and Work Effort Estimation
• Excellent communication skill both written / verbal.
• Must have ability to work and interact with international customers independently.
• Must have good analytical and logical thinking.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training.  Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office:

In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes.