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Senior Specialist - Package Implementation (ServiceNow ITOM Consultant)

Job Req Id:  1282930


About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit


Job Title: ServiceNow ITOM Consultant


Work Location: Remote


Job Description:

  • Subject matter expert on the ServiceNow platform
  • Expert knowledge on at least two process areas within the ServiceNow platform
  • Expert level development skills on the ServiceNow platform
  • Recognized expertise in own area within the organization
  • Demonstrate deep expertise across multiple technologies
  • Able to articulate trade-offs between architecture approaches
  • Strong skills integrating ServiceNow with third party tools
  • Strong presentation skills
  • Strong project and situational awareness
  • Strong communication skills
  • Strong attention to detail
  • Self-starter


Roles and responsibilities:

  • Strong ServiceNow ITOM implementation experience with discovery, event management, service mapping, and configuration management (CMDB).
  • Design, Development and Implementation of ServiceNow customization including, but not limited to core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
  • Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.
  • Perform workflow design, configuration, development, and data loads for ServiceNow platform, (ServiceNow) applications.
  • Responsible for programming workflow, enhancements, and integrations with ServiceNow platform applications.
  • Should have good amount of knowledge on business flow following service now applications.
  • Hands-on experience integrating ServiceNow with external systems like AD, SCCM, Monitoring tools, Cloud platforms like AWS, Azure, B2B, etc.
  • Install, configure, and integrate software products from ServiceNow with a focus on the ITOM based products (discovery, service mapping, configuration management, event management)
  • Develop custom software solutions as required through scripting and software development.
  • Integration and ServiceNow Scripting (Glide, (JavaScript, Ajax, XML, JSON etc. HTML and CSS))
  • Advanced and current understanding of supported network monitoring connectors, such as SCOM, Netcool, SolarWinds and HPOM.
  • Expertise with scripting languages such as PERL, JavaScript, Python, or Shell
  • Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
  • Knowledge of networking concepts such as IP Addressing, Firewalls, ports
  • Code and develop customized patterns, probes and sensors for Discovery and Service Mapping
  • Strong collaboration with stakeholders including internal customers, stakeholders and vendors to understand challenges and gain consensus on improved system and operational solutions
  • Proficiency of ServiceNow administration, JavaScript and common scripting languages such as PowerShell highly (Preferred)



  • Service Now System Administrator Certification - Must
  • Service Now Implementation Specialist Certification (ITOM -Discovery/Event Management/Service Mapping) – Must
  • Service Now Implementation specialist Certification ( Application Portfolio management) – Preferred.


Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):


Benefits and Perks:

  • Comprehensive Medical Plan Covering Medical, Dental, Vision
  • Short Term and Long-Term Disability Coverage
  • 401(k) Plan with Company match
  • Life Insurance
  • Vacation Time, Sick Leave, Paid Holidays
  • Paid Paternity and Maternity Leave


The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training.  Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.


Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.


LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.


Safe return to office:

In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes.


Min Salary:  $98,015/Annual
Max Salary:  $146,600/Annual

Nearest Major Market: Charlotte

Job Segment: Cloud, Consultant, Consulting, XML, Technology, Contract

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