Consultant - System Management

•Candidate should have overall 3 to 4 years’ infra experience with knowledge of Power BI and SQL along with basic knowledge of SSRS. Knowledge of SSAS and SSIS will be an added advantage.

•Should have good knowledge of Power BI Desktop, Power BI Service, gateways, Power BI administration, etc.

•Strong ability to communicate clearly and professionally with end users.

•Strong ability to understand complex issues in an often-ambiguous environment.

•Ready to work as a “Technical Support Engineer” providing support and services to global Microsoft Power BI Customers.

•Comfortable communicating with customers on phone/chat/emails and resolving their issues.

•Experience in Technical support projects and handling customers.

•Should have worked in customer support projects in the past.

•Performing Root Cause analysis and resolving customer reported issues within the defined SLA.

•Strong ability to analyze, interpret and communicate technical errors and solutions.

•Effective polished interaction with the customer to gather information.

•Strong email writing skills. Should be able to write detailed emails with excellent presentation.

•Ability to act as a bridge between the end user and engineering teams to troubleshoot and resolve issues.

•Should have strong ability to handle escalations, involve the right parties and deescalate the situations.

•Cross Team collaboration.

•Passion for technology and customer support.

•Enthusiasm to upgrade technology from time to time.

Soft Skills

oLeadership - handle technically challenging and politically sensitive customer situations

oStrong communications skills – Excellent spoken and written English communication skills.

oEffective, polished interaction with customers to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence.

oThe successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable.

oDemonstrable troubleshooting skills

oCross-team collaboration

Time of operation:

•This track will be in 24X7 shift model. Therefore, candidates should be flexible to cover during holidays and weekends to accommodate MS roster.