Educational Qualification: Bachelor or Master’s Degree or Equivalent
Years for work Experience: 3+ Yrs
Location: USA / EMEA / APAC / India
Nature Of Position: Permanent (E) / Sub-contractor

Job Family Details / Responsibilities    
The role of Application Support Engineer is one of the more generalized positions in the IT world. We are looking for an Application Support Engineer who needs to have at least a working knowledge of database management, different operating systems and understanding of programming languages.

1. Identifying and Evaluate Technology Solutions
The Application Support Engineer is a key member of the team responsible for using technology to improve business performance and strategy. This duty involves using one’s complex problem-solving skills to brainstorm software solutions, and then work together in a small group to craft a pitch to present the idea to the company’s decision makers. Performing this duty well on a consistent basis can fast track an Application Support Engineer for promotion.

2. Problem Solve and Troubleshoot
Although the Application Support Engineer is the first line of defense in finding the root cause of an application malfunction, sometimes they find an issue too severe for them to address. Their duty in this scenario is to escalate the issue to their Senior Engineer or next level team. The Senior Engineer then formulates a plan to address the issue and dictates said plan to their team of Application Support Engineers.

3. Identify Potential Issues
Part of what makes a good Application Support Engineer is the foresight to anticipate and address potential issues before they become issues. This takes good organizational skills and a keen attention to detail.

4. Work with Cross-Functional Teams
Rarely is the role of Application Support Engineer a one-person show. They work with the support team daily to contribute to their employer’s overall IT needs and strategy.

5. Communication Skills
Good phonetic and customer handling skills is required.
Must have good email etiquettes and case documentation skills.

Primary Skill    
Power Apps, Power Automate, Chat bot, Knowledge on flowcharts and Communication.

Secondary Skill    
Dynamics 365 CRM and associated parts, SharePoint/OneDrive and practical experience on ticketing tool.