Educational Qualification: Bachelor or Master’s Degree or Equivalent
Years for work Experience: 8+ Yrs
Location: USA / EMEA / APAC / India
Nature Of Position: Permanent (E) / Sub-contractor

Job Family Details / Responsibilities    
• From problem identification to full resolution, we own and handle technical customer issues. As an Operations Manager (OM), you will focus on building and leading a high performing team of engineers. You will be responsible for ensuring our teams provide a positive support experience. This includes being responsive to our customers and effectively collaborating with stakeholders on the most critical problems for customers.
• We seek out people from diverse backgrounds and encourage them to approach challenges unconventionally. People who:
• Are curious and intuitive in their approach
• Have a genuine desire to help people become their best
• Have a passion for working with customers to solve business problems
• Like to co elaborate in multicultural environments
• Are not afraid to take risks, motivate others and celebrate wins, both big and small

As an Operations Manager (OM), you will:
• Ensure your team builds the deep technical expertise, agility and excellent communication and interpersonal skills needed to support our customers effectively
• Conduct employee assessment discussions, provide coaching, share feedback regularly and collaborate with employees on career development.
• Manage all aspects of customer support delivery, including daily operations, scheduling, and meetings and addressing customer feedback.
• Foster a strong partnership between the support teams and its stakeholders in other parts of the business
• Partner with global peers to ensure consistency and follow-through for global processes and coordination of resources

Primary Skill    
• Communication, Team Management, Customer Management, Microsoft Suite