Educational Qualification: Bachelor or Master’s Degree or Equivalent
Years for work Experience: 3+ Yrs
Location: USA / EMEA / APAC / India
Nature Of Position: Permanent (E) / Sub-contractor

Job Family Details / Responsibilities    

• Strong experience in any storage box (EMC, Isilon, HP, Hitachi, IBM, NAS etc.)
• Storage Management is to provide day to day data management operational support for distributed data systems.
• This includes the entire data life cycle of planning; device and component preparation, solution testing, data placement, backup retention, recall, disaster recovery, high availability for critical systems and deletion of some data. Storage management requires focus upon compliance obligations, security, capacity planning, performance, and reporting elements.
• This also includes the maintenance and management of infrastructure, and related storage software.
• Customization of software and tools may be included in this support, as well as storage level problem determination and resolution.
• Operate in a 24 X 7 Technical support, this includes shift work and weekends
• Strong customer support background, problem solving, troubleshooting, and verbal and written communication skills
• Develop good customer relationships through excellent customer service
• Good to have knowledge on:
• Commissioning the storage boxes and establishment of the connection to the server.
• Windows server
• Basic Networking
• Experience on Azure Cloud and any certifications on any storage box is an added advantage

Primary Skill    
• Windows server GUI and core 
• Good understanding on Cloud technologies IaaS PaaS and SaaS
• Application (IIS) and DB knowledge 
• Visual Studio
• Familiar with fundamentals of Cloud Computing and Windows Azure Technologies

Secondary Skill    
• Excellent problem solving and troubleshooting skills, with the ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
• Operate in a 24 X 7 Technical support, this includes shift work and weekends
• Experience in one or more of these areas desirable

Deep understanding of application lifecycle and agile development principals including but not limited to:
• Boards – work items, backlogs, sprints and queries
• Repos – commits, pushes, pulls, and branches
• Pipelines – builds, releases and deployment groups
• Test – Unit and Load tests, parameters, configurations and runs